When ‘Geography For Dummies’ Is A Step Up
(A customer called to check on the status of a mail order she mailed a week prior. I mentioned that mail orders are sent to Albany, NY.)
Customer: “Where are you?”
Me: “I am in Bangor, Maine.”
Customer: “Oh. Is that in New York?”
Me: “No. It’s… Bangor, Maine.” pause “Bangor is a city in the state of Maine.”
Customer: “Really? Where is Maine?”
Me: “It’s northeast of New York. It is the most northeastern state in the country. It borders New Hampshire to the east.”
Customer: “It borders what?”
Me: “New Hampshire.” *long pause* “New Hampshire is also a state.”
Customer: “…huh. Never heard of it.”
This story is part of our Geography roundup.
Question of the Week
Have you ever served a bad customer who got what they deserved?
