When Free Advice Gets Expensive

(A customer approaches me with a new Blu-ray movie.)

Me: “Ah. Blu-ray is a great choice; it looks amazing.”

Customer: “Great! I’m so excited to watch my first Blu-ray. We just set up the PVR this morning.”

Me: “PVR?”

Customer: “Yeah. Our PVR machine to watch Blu-rays.”

Me: “I hate to say this, but PVR’s don’t play Blu-rays. They record live television.”

Customer: *rolls eyes* “Yes, but they play Blu-rays, as well!”

Me: “I am sorry, but they don’t. If you buy this, open up the movie, and then figure out that your machine won’t play it, then I can’t give you a refund. I can’t do refunds on new products that are opened.”

Customer: “Don’t treat me like I’m an idiot, and don’t threaten me! I know this plays Blu-rays! My friend Steve told me it does, and he used to work for a major retailer.”

Me: “Okay, I won’t. Just to ask, where is the disc tray on your PVR?”

Customer: *thinks* “You know, on second thought, Steve also got fired for fraud.”