When Flowers Send Mixed Messages
Our flower place used to send coupons and other stuff with the gift boxes and bouquets.
Caller: “I just got this floral set delivered from you for my wife.”
Me: “I’m happy to hear that they arrived on time, sir, would you—”
Caller: “—This is terrible service! There were all these coupons inside!”
Me: “We include some partner deals with our gift sets, but they’re kept outside the main gift so that they don’t get in the way of the presentation.”
Caller: “I don’t care about that! One of the coupons is for a box of wine!”
Me: “Yes, sir.”
Caller: “My wife is an alcoholic! She’s going to think I’m trying to tempt her!”
Me: “Sir, you can throw the coupons away. You don’t have to give them to her as part of the gift.”
Caller: “That’s not the point! Don’t send them out ever!”
The caller hangs up, and I bring the point up with my boss. She concedes and removes the wine coupon from our rotation. A week later:
New Caller: “I just got a floral set from you.”
Me: “Yes, sir.”
New Caller: “I’m very upset that you stopped doing the wine coupons! I only ordered your crappy flowers to get the cheap wine!”
Me: *Sigh…*
