When ET Invades, Resistance Will Be Minimal

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(A customer called in because she did not remember her password to one of our on-line applications. For federal reasons, we have to verify identity, usually with their birth date and/or some part of their social security number before we can reset a password.)

Me: “Alright ma’am, I just need to know your birth date.”

Customer: “How am I supposed to know that?”

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