When ET Invades, Resistance Will Be Minimal
(A customer called in because she did not remember her password to one of our online applications. For federal reasons, we have to verify identity, usually with their birth date and/or some part of their social security number before we can reset a password.)
Me: “Alright, ma’am, I just need to know your birth date.”
Customer: “How am I supposed to know that?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
