When “Down The Street” Doesn’t Take Into Account The Length Of The Street

, , | Right | May 3, 2021

It is before the era of Google Maps and the like. I work for a popular fast food franchise in the middle of a large center. It’s right in the middle of the Saturday lunch rush.

Me: “Thank you for calling [Fast Food Chain]; how can I help you today?”

Customer: “Hi. I’m trying to find out the name of that sporting goods store that’s a few stores down from you so I can find its opening hours.”

Me: “I’m sorry, I don’t actually know the name of that store off the top of my head. Let me just quickly ask around if any of my coworkers know it.”

I ask my coworkers, but it’s an obscure store and no one knows it exactly and can only guess.

Me: “I’m sorry, but no one here knows the name of the store. Is there anything else I can help you with?”

Customer: “Well, that’s bulls***! Can’t you just walk down there, find out, and then come back and tell me?”

Me: “Sir, if I was to do that, I would have to leave my place of work, spend ten minutes walking down the road to find the name of a business not our own, and then spend ten minutes walking back, right in the middle of the Saturday lunch rush.”

Customer: “Yes! F****** h***, it’s not that hard.”

Me: “I’m sorry, I can’t help you with your inquiry today.”

I hung up. The flabbergasted face of my manager who’d overheard the whole conversation said it all.

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