When Customers Have You At A Loss
Customer: “What do I need to get a warranty for my Xbox?”
Me: “Depends; did you buy it new or used?”
Customer: “Used.”
Me: “Okay, you still have the receipt?”
Customer: “Yes.”
Me: “Okay, if it’s been less than two weeks, you can bring the receipt down here and we can sell you a warranty that’ll extend the manufacturer warranty for another two years.”
Customer: “So, if I bring my Xbox over tomorrow and buy a warranty, you can replace it for me right then?”
Me: “Wait, what?”
Customer: “My Xbox broke about a week ago and I wanted to know if I could get a warranty tomorrow and you guys give me a new one.”
Me: “How long ago did you buy this?”
Customer: “Two years ago.”
Me: “No, you can’t do that.”
Customer: “What?! Why not? You just said I could!”
Me: “Sir, that’s like buying a car, driving it through the wall of an insurance company, and then climbing out and asking for full coverage. It’s just not going to happen. It’s bad business.”
Customer: “Well, f*** you, then!”
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Question of the Week
Have you ever served a bad customer who got what they deserved?
