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When Customers Have You At A Loss

, , , , , | Right | January 22, 2010

Customer: “What do I need to get a warranty for my Xbox?”

Me: “Depends; did you buy it new or used?”

Customer: “Used.”

Me: “Okay, you still have the receipt?”

Customer: “Yes.”

Me: “Okay, if it’s been less than two weeks, you can bring the receipt down here and we can sell you a warranty that’ll extend the manufacturer warranty for another two years.”

Customer: “So, if I bring my Xbox over tomorrow and buy a warranty, you can replace it for me right then?”

Me: “Wait, what?”

Customer: “My Xbox broke about a week ago and I wanted to know if I could get a warranty tomorrow and you guys give me a new one.”

Me: “How long ago did you buy this?”

Customer: “Two years ago.”

Me: “No, you can’t do that.”

Customer: “What?! Why not? You just said I could!”

Me: “Sir, that’s like buying a car, driving it through the wall of an insurance company, and then climbing out and asking for full coverage. It’s just not going to happen. It’s bad business.”

Customer: “Well, f*** you, then!”

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