When Customers Fudge Up The Process
Me: *weighs and rings up customer’s fudge* “And will this be all for you?”
Customer: *points over other customers in line across crowded store* “No, my family is also getting ice cream.”
Me: “Okay.” *prints receipt* “This is called an ordering receipt, just hand it to whoever rings you up, and it will rescan your fudge.”
Customer: “But I’m paying.”
Me: “Oh, you were paying individually from your group?”
Customer: “No, we were all together.”
Me: *tries to hand over the receipt again* “Okay, well, just give this to whoever will ring you up.” *the line is starting to get backed up, with other customers needing help*
Customer: “But I’m paying!”
(This repeated for enough time that eventually her family had gotten their ice cream and joined us. So much for “ordering receipts” saving time!)