When Crazy Requests Reach The Stratosphere
(I work for a major satellite TV provider providing tech support when this customer calls in:)
Me: “Thank you for calling [TV provider]. My name is [My Name]. How may I help you?”
Customer: “Yeah, there’s nothing on my TV!”
Me: “When you say nothing is it a black screen?”
Customer: “No! It says searching for satellite signal. What is that?”
Me: “Oh, that means that for some reason either the dish isn’t picking up the signal from our satellite or else it isn’t getting from the dish to your receiver.”
Customer: “Well, then put a new satellite up there.”
Me: “Sir, I don’t believe that would—”
Customer: “You’re not paid to think, so just put a new satellite up.”
Me: “Sir, am I correct in hearing that you want us to launch a new satellite, knowing that such a process would take several months and cost millions of dollars?”
Customer: “Yes, but we both know it won’t take months. I want it done tonight, and it better not affect my bill.” *hangs up*
Question of the Week
Have you ever served a bad customer who got what they deserved?
