When All Else Fails, Rephrase

(I’m selling tickets to a show of the High School Musical Tour.)

Customer: “I already have tickets; I just need meet and greet passes for my two girls.”

Me: “I’m sorry, you have to get those from the PR people in the show.”

Customer: “I only need two, though.”

Me: “I understand, but we do not physically have any meet and greet passes here. You can only get them from the show.”

Customer: *snooty* “I’m from Summerlin, though.”

(Summerlin is an upscale, high-class part of Las Vegas.)

Me: “Let me talk to my manager.”

(I walk to the back, count to ten and come back out.)

Me: “My manager said if you go into the show and talk to the PR people, they should have some for you.”

Customer: “Thank you!”

This story is part of the Theater roundup! This is the last story in the roundup, but we have plenty of others you might enjoy!

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Have you ever served a bad customer who got what they deserved?

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