When A Read Receipt Doesn’t Mean Anything

I have a small merchandise business that operates online, and I usually have direct contact with my customers via a texting app. I have also posted all prices, duration to complete the product, and where to send the artwork.

Customer: “Hi. I’d like to know the price of your button badge, please?”

I send a text full of badge price, duration to complete, and guidance to send the artwork.

Customer: “So it’s [amount] each?”

Me: “Yes.”

Customer: “When can you have it done?”

I resend the same lengthy text as above.

Customer: “So I can have it done within a week?”

Me: “Yes.”

Customer: “But where can I send the design? Can you please show me how?”

I resend the same lengthy text again.

Customer: “Oh, okay. Thank you. Next time, can you please provide all the details so I won’t have to ask you all the time?”

Me: “Oh, thank you for the suggestion. Will sure do it next time.”

Customer: “Yes, you should thank me for the idea.”

I resent the same lengthy text yet again. I got no replies from the customer after that.