When A Mad TV Sketch Goes Awry

, , , , | Romantic | March 3, 2020

(I work in a third-party call center as a sales rep for a major cell phone provider. I am a female in my mid-twenties and I grew up in the country. I’m talking with a guy who sounds like he’s from the inner big city. I have no problem with the inner city; it just helps set the scene. The call has gone like it normally does but without a sale because the customer doesn’t have enough money to put down on the phone he wants: an iPhone, what else? Cue eye roll.)

Me: “Well, I’m sorry we couldn’t set you up today, [Customer]. Do you have any other questions for me?”

Customer: “Yeah, what’s your phone number?”

Me: “Um, it’s 1-800 [Cell Phone Carrier].”

Customer: “No, yours, baby girl!”

Me: “Mine?”

Customer: “Yeah, you sound hot and just my type!”

Me: “Okay, first of all, that’s against company policy, and second of all, do you realize how sad that sounds?”

Customer: “Uh…”

Me: “You should really base your feelings on getting to know a girl’s mind and heart rather than sound and looks. If you want to actually spend time with someone for long periods, wouldn’t it make more sense to actually like them as a person?”

Customer: “Well, when you put it that way… I guess you’re right. I’m sorry.”

Me: “I appreciate the compliment, but I hope you put more thought into what you say in the future. Thank you for calling [Cell Phone Carrier]; we hope to hear from you again!”

(I got an earful from my supervisor even though she was trying really hard not to laugh. I didn’t get into too much trouble because I was still technically in the training period, and she told her boss that I was still getting a feel for how to deescalate uncomfortable situations. I was further trained to just say, “Thanks, but I’m married,” and I still use that now even though I’m no longer there. It’s true, I am happily married, but even that doesn’t seem to stop people.)

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