When A Happy Meal Spreads The Happiness
(While working at a fast food restaurant, I have a customer come up looking for a specific toy we are selling at the time. My managers are nearby as all of this is going on. I work the front register for the lobby sales.)
Me: *coming back from the drive-thru window* “Is this the one you’re looking for?”
Customer: “No, that one’s not quite right, either.” *describes the toy again*
Me: *goes in search of the toy and finally finds what she’s asking for* “Here you go! I found it buried underneath the similar ones.”
Customer: “Oh, great! Thank you so much!” *tries to hand me a $20 tip*
Me: “Oh, I’m really sorry, but I really can’t accept that.”
Customer: *calls over the manager* “Sir, this young woman has been so helpful and patient; would it be all right if I gave her this tip?”
Manager: “I have no part in this.” *smiles and turns his back*
Customer: *slides the bill into my hand as she shakes my hand before leaving*
Question of the Week
Have you ever served a bad customer who got what they deserved?
