Wheeling Out Discrimination When You Can’t See The Wheels
I work at an Indian takeaway. There is a policy written on the menu that any order under £10 cannot be delivered without a delivery charge of £1, or it will have to be picked up, instead.
Me: “Good evening. How can I help?”
Customer: “Hi, would I be able to order for a delivery, please?”
Me: “Yes, that’s not a problem. What would you like?”
Customer: “I would like a chicken curry and a portion of rice, please.”
Me: “That’s no problem, sir, but as the total is under £10, I will have to charge you for the delivery, or you are welcome to come and collect it.”
Customer: *Getting rather angry* “I can’t believe you’re discriminating against me.”
Me: “I’m sorry, sir, I don’t know how I am discriminating against you. This is our restaurant policy.”
Customer: *Shouting down the phone now* “You can see that I’m in a wheelchair and disabled and that’s why you won’t deliver to me!”
Me: “Apologies, sir, but as we are talking over the phone, I can’t see that you’re in a wheelchair.”
Customer: “Yes, but you know that I’m in a wheelchair and you’ve lost a customer. Next time, you’d better think twice before discriminating against me!”
The customer then hung up and never called back. I’m still baffled that they thought I should know he was in a wheelchair, and I still have no idea who the customer was!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.