Wheelchairs, Trains, And Automobiles

My parents came to visit me in Japan. On the second day of us all being together, we were walking through the hotel garden and my mom hurt her foot. She iced it as soon as we got back to our room, but an hour later she couldn’t put any weight on it. The hotel we were staying at organized a taxi for us to a local hospital that had an ER open at midnight. We got there and the doc and nurse that cared for my mom spoke English. It was midnight and they had English-speaking staff on duty!

When they wheeled my mom into the ER from the waiting room, she had an anxiety attack, so back to the empty waiting room we went for the rest of her care. In the end, she had broken her foot — her big toe really. There was nothing that could be done for that but for her to stay off it.

Yeah, right. Day two of a two-week vacation in Japan? Ha! We rented crutches for the next two weeks and borrowed the hotel wheelchairs wherever we stayed.

After getting back to the hotel, the staff there were able to organize a rental wheelchair for us for our week in Kyoto.

Before Kyoto was Hiroshima. Our hotel was basically connected to the train station by a long walkway. Dad contacted the hotel, and two employees met us at the ticket gates with a luggage trolley and a wheelchair. At the end of our stay, one pushed Mom to the station as Dad and I had the luggage. Dad used the wheelchair to get Mom up to the shinkansen waiting room and returned the empty chair to the hotel staff member.

In Kyoto, the rental company delivered the wheelchair to the door of our B&B and collected it from Kyoto station, after we wheeled Mom up to the shinkansen platform.

After returning to Tokyo from Kyoto, Mom made her way to a waiting room. I went from ticket gate to ticket gate to get a wheelchair to get her from the shinkansen waiting room to the local train line. The employee wheeled her from the waiting line to the ticket transfer gate where two local line employees met us. One pushed Mom and the other lead the way, breaking traffic. It was over 700m to get to our train and Mom would never have made it on her crutches.

At the train, Mom was asked to sit on the train seat and the ladies took the wheelchair. At our exit, another employee was there with a wheelchair. She took us to the Tokyo Monorail line where we had another employee and chair. He got Mom onto the monorail where yet again there was an employee waiting with a chair for Mom.

Japan is nowhere near as wheelchair friendly as the US. People here have smaller personal bubbles and got too close to my mom for her comfort, but the level of care my mom got from train and hotel employees was amazing.

This story is part of our Japan roundup!

Read the next Japan roundup story!

Read the Japan roundup!