What’s Your Nname?
(I’m trying to look up a customer’s file. For translation’s sake, let’s say the name is Johnson.)
Me: “You said your name was Johnson, right? How do I spell that?”
Caller: “Well, it’s the same as how you pronounce it.”
Me: “I’m sorry, but I can’t find your file.”
Caller: “How hard can it be? It’s just Johnson!”
Me: “You said Johnson, right? Not Johnsons?”
Caller: “Yes, Johnson. With a double N!”
Me: *pause* “Thank you, sir, I found your file.”
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
