What’s (Not) In A Name
(My family physician tells me that I need to get some blood work done. So, I go to the medical lab nearby to get this arranged.)
Me: “Hi, Dr. [name] told me I needed to get some blood work done here. Could I possibly make an appointment?”
Receptionist: “No, we don’t take appointments.”
Me: “I see. So does that mean it can be done right now?”
Receptionist: “No, unfortunately we can’t fit you in today. However, I do have a slot open for 11:15 AM on Saturday.”
Me: “Oh, so you *do* take appointments.”
Receptionist: “It’s not an appointment. This just happens to be the earliest possible date and time we can fill you in on.”
Me: “Okay, I can live with that. 11:15 on Saturday will work just fine.”
Receptionist: “All right, I just penciled you in. See you on Saturday!”
(I got my ‘not-appointment’ and left the lab satisfied. I then showed up to my not-appointment the following Saturday and got my blood work done without a hitch. Thanks to the not-appointment I arranged, of course!)
Question of the Week
Have you ever served a bad customer who got what they deserved?