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What’s In (Other) Store…

, , , , | Right | July 30, 2019

(I have probably been at my job for about two weeks when I get a customer asking for a particular item, [item #1], that I know we don’t have because I have been asked before.)

Me: “I’m sorry, we don’t carry those in stock but we do have [item #2 that sometimes can be substituted].”

Customer: “No, [item #2] won’t fit; it’s too small for what I need. I need [item #1]. Where is it?”

Me: “I’m sorry, we don’t have it.”

Customer: “But the girls in [Completely Different Store] said you would!”

Me: “No, we don’t have it, sorry.”

Customer: “The. Girls. In [Completely Different Store]. Sent me to you. They said you have them!”

(Seeing that I am getting nowhere, I turn to my coworker who is dealing with something else and loudly ask:)

Me: “Hey, [Coworker], do we have [item #1] in stock?”

Coworker: “No, we only have [item #2] that could be used; I told you yesterday.”

Customer: *looks at coworker and back to me* “No, that won’t fit. I need [item #1]. The girls at [Completely Different Store] said you would have it.”

Me: “I’m sorry, but we don’t.”

Customer: “Isn’t there anyone else who can help me, seeing as you don’t know?”

Me: “You just saw me ask someone else and they gave the same answer. We don’t have any in stock.”

Customer: “But the girls in [Completely Different Store] said you would!”

Me: *more than fed up* “Do you think you could go back to [Completely Different Store] for me?”

Customer: “What for?”

Me: “To ask them where we keep the [item #1], because they obviously know more about our store than we do.”

Customer: “What?” *pauses for a moment* “Are you telling me you don’t have it?”

Me: “Yes, I am.”

Customer: “Yes, you have it?”

Me: “No, we don’t.”

Customer: “Oh, you don’t have it. You should let the girls in [Completely Different Store] know that you don’t have it.” *finally leaves*

(I am resisting the urge to slam my head on the counter when my coworker looks up.)

Coworker: “What the f*** was that about?”

Me: “The girls in [Completely Different Store] know more about our store that we do.”

Coworker: “Aaand welcome to retail.”