What’s In A Name
Customer: “Excuse me, do you sell Christmas trees?”
Me: “Yes, we do, in the Garden Center.”
Customer: “Thanks…”
(A few minutes later, the customer returns.)
Customer: “I can’t seem to find them.”
Me: “Okay, I’ll show you where they are.”
(I lead her to the Garden Center and point out the section dedicated to the trees.)
Me: “They’re right there, ma’am.”
Customer: “No, you’re wrong. Those are evergreens! I want a Christmas tree!”
Me: “Ma’am, evergreens are Christmas trees.”
Customer: “No, they’re different! I want a Christmas tree, not some stupid evergreen!”
Me: “Ma’am, they are the same.”
Customer: “No, they are not! Christmas trees stay green all year round, and evergreens lose their leaves!”
This story is part of the Christmas Day roundup!
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Read the Christmas Day roundup!
Question of the Week
Have you ever served a bad customer who got what they deserved?
