Whatever The Magazine, She Has Issues!

(I work in a newsagents selling magazines and lotto tickets. A regular customer comes in a bit earlier than usual to get her magazines but they are not ready. My coworker is serving her so I get her regular magazines out of the box for her as we chat and she buys them, and everything seems fine. Twenty minutes later, this occurs. Bear in mind that this is a previously sweet old lady who I have served many times.)

Customer: “YOU!” *pointing at me*

Me: “I beg your pardon?”

Customer: “You gave me the wrong magazine.”

(She throws down a very old magazine which is definitely not one from our store as it is months old.)

Me: “I’m sorry, I gave you [other magazines], not this one…”

Customer: *interrupts* “I AM AN HONEST PERSON!”

Me: “We don’t actually have that magazine in our store. Could you have possibly left your magazine in the food court? They have free magazines there; they might have gotten mixed up if you were having a coffee.”

Customer: *to my coworker, shaking with anger and ignoring me* “What will you do about it?! I AM AN HONEST PERSON! I CANNOT BELIEVE THIS!”

Coworker: “Um…”

Me: *to my coworker* “Give the lady another magazine.” *to the customer* “Just so you know, there is honestly no possible way this magazine came from our store. It might be worth retracing your steps. “

Customer: “I have never been so insulted. I know your manager and she will hear all about the way you have treated me!” *storms out, leaving some very bemused customers in the line behind her*

(Five minutes later, while I am serving another customer, she returns.)

Customer: *to coworker* “I found my magazine in the food court but I’m returning this one because, like I said, I am an honest person!”

(She walked out, but not before scowling at me. That was last week; she sent a friend in to get her magazines this week!)