What Would Jesus Do For Free Wifi
(I used to work for an Internet broadband company, and in addition to technical questions, I would also have to be able to resolve billing issues. The customer who calls this time, however, has an interesting take on things:)
Me: “Let’s take a look at your account. Just give me one moment to call—”
Caller: MY INTERNET’S BUSTED!
Me: “I’m sorry to hear that, ma’am; it will take just one moment. Ah, here we go. It seems that this account has not been paid on for three months, so we have suspended yo—”
Caller: “WHY’S MY INTERNET SHUT OFF?!”
Me: “Ma’am, I can understand your frustration, but due to non-payment, we’ve suspended your account. However, if you would like to make a credit card payment over the phone, I can go ahead an—”
Caller: “I DON’T HAVE A CREDIT CARD! WHY IS MY INTERNET NOT WORKING?!”
Me: “Ma’am, I’m sorry, but I can’t turn you back on until a portion of the balance is paid off. if you are able to make a partial payment o—”
Caller: “TURN ME BACK ON! I NEED MY INTERNET!” *in a suddenly quiet voice* “Jesus wouldn’t have turned me off.”
Me: *startled blink* “Pardon, ma’am?”
Caller: *gaining steam* “I said, Jesus wouldn’t have turned me off! I don’t have the money to pay for this, but he wouldn’t have shut me off!”
Me: “…I do apologize ma’am, but I don’t see where this is relevant to your overdue bill—”
Caller: “JESUS LOVED EVERYONE AND WOULD HAVE GIVEN ME FREE INTERNET!”
Me: “Ma’am, do you remember biblical quotes? Wasn’t it Jesus himself who said, ‘render unto Caesar, that which is Caesar’s, and render unto God, that which is God’s?'”
Caller: *silence*
Me: “Anyway, I cannot turn you back on until you’ve made a payment.”
Caller: “LET ME SPEAK TO YOUR MANAGER!”
Me: “My pleasure!”
Question of the Week
What is the absolute most stupid thing you’ve heard a customer say?