What They Were LED To Believe

, , | Right | May 14, 2020

I work in a call centre as product support for a well-known electronics company.

Me: “[Company]’s product support, [My Name] speaking; how may I help you?”

Customer: “Hi. I just bought this television and now, when I’m trying to watch it, I don’t see any picture. I do get picture if I use my new DVD player with it.”

Me: “Okay. So, just to specify, it’s a [Company] television?”

Customer: *Frustrated voice* “Yes, yes.”

Me: “All right, can I get the model number of the TV?”

The customer starts saying a weird-sounding model number and mentions another big electronics company’s name while muttering something inaudible.

Me: “Just a moment, did you just say [Company #2]?”

Customer: “Yes.”

Me: “So, is this actually a [Company #2]’s television?”

Customer: *Sighs frustratedly* “Yes?”

Me: “Do you realize you’re calling [Company]’s product support?”

Customer: “Yes, but it’s LED!”

I pause.

Me: ‚ÄúThat still doesn’t make it our television. Here, I’ll find out the number for [Company #2]’s product support.”

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