What The Health Is Their Problem

| Sydney, Australia | Working | January 10, 2013

Operator: “Hello, my name is [name]. How can I help you with your inquires with [company] today?”

Me: “I was actually given wrong information by your department for my public transport cone coin card. I was told it was fine to use my health care card to show I was entitled to concession fare, but apparently that’s not true I’ve been hit with a $200 fine. I’d like to see about applying for a concession card and help with getting the fine waived as I was provided incorrect information.”

Operator: “But you just need to show your health care card. That’s enough.”

Me: “I’m sorry, but it isn’t. There’s a $200 fine here that disagrees with you.”

Operator: “But the health care card shows you are entitled to concession fare.”

Me: “That’s what I was told and I was still fined. I’ve spoken to the rail company. They said that the health care card wasn’t enough.”

Operator: “Obviously, they have no idea what they’re talking about!”

Me: “There’s also a pamphlet by your organisation that explains this. Apparently, the health care card is good for concession in every other state but mine.”

Operator: “But the health care card is…” *sighs* “What do you want ME to do about it?!”

Me: “I need to apply for the concession card and I need help getting this fine waived as it was provided with wrong information.”

Operator: “It might be easier if you just paid it. You must have been doing something wrong.”

Me: “$200 is half my fortnightly payment. I can’t afford that, and I’m not inclined to pay it as I was given it based on wrong information given by your organisation.”

Operator: “You’re not being very helpful here. There’s nothing I can do if you’re not helpful!” *hangs up*

 

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