What The Flux Capacitor!
(I work doing PC and electronic maintenance at a large company. I am called into an office to check out a malfunctioning label maker.)
Me: “So, what’s the problem?”
Customer: “It isn’t working; I can’t get it to print.”
(I take a look at the document and print out the labels effortlessly.)
Me: “Seems to be working fine.”
Customer: “Well, it wasn’t working yesterday when I needed it.”
Me: “I see. You might have just needed a simple restart. It seems to be working now. Is there anything else you need.”
Customer: “Well, why wasn’t it working yesterday?”
Me: “I can’t be sure since it seems to be working now. Unless you were doing something different?”
Customer: “No, but I needed it to work yesterday.”
Me: “Well, I’m sorry, but I can’t fix it yesterday.”
Customer: “Why not?”
Me: “Because I don’t have a time machine.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.