What The F3 Are You Doing?!

, , , , | Right | April 3, 2020

(I just started working at a hardware store; I’ve been there for about three weeks or so. I’m ringing up an older woman, who’s speaking of how well I’m doing for just starting out. We’re at the end of her purchase, she’s swiped her card, and all she has to do is confirm the amount by hitting yes, but she presses no.)

Me: “Oh, I’m sorry, ma’am. I believe you hit no; could you swipe your card again?”

Customer: “Huh? What? Yeah, fine.”

(I hit F3 to reset the card reader. She swipes her card again, goes through the whole process, and hits no again.)

Me: “Ma’am, you’re hitting no again; you have to hit yes.”

Customer: “That’s what I’m doing!”

(I reset it. She does it again. This time, I run her through the entire process, even pointing out where yes is, but she hits no again. She’s starting to get angry.)

Customer: “Why won’t my card go through?!”

Me: “Because you keep pressing no, ma’am; yes is on the other side.”

(This goes on two more times and there’s a line forming. I’m about to reset the card reader, my finger is on F3, and she starts to take notice of me pressing F3 every time.)

Customer: “You must be canceling it! You’re new; you don’t know what you’re doing. Get someone else up here who knows better than you!”

(I am just staring at her silently. That’s when my head cashier, who’s been watching the entire time, comes in.)

Head Cashier: “Is there a problem, ma’am?”

Customer: “Yes! He keeps canceling my order! I demand someone who knows what they’re doing!”

(He lead her to the customer service desk, where she continued to press no on the card reader three or four more times, got frustrated, and left, promising never to come back.)

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