What Price Loyalty?

(I am working at a big box hardware store. At the time, our pets policy is very lax but we stress that mainly dogs to help vision-impaired shoppers are the only animals allowed in. However, this did not stop a lot of people, especially the older customer in my line with a dog in his cart.)

Me: “Sir, just to let you know, we can only have service animals in here.”

Customer: “You know what? FINE! I hate this place! You tell your manager I’m never shopping here again and he can shove the policy up his ***!”

(The customer pays but he uses a gift card which now only has about a $5 balance remaining on it.)

Me: *about to hand the card back* “Wait, did you want me to throw this away?”

Customer: “Of course not! Why?”

Me: “You said you hated it here. You said you were never gonna shop here again…”

Customer: “Well, uh… umm.”

Me: “So, for five dollars, you’ll be back.”