What Part Of “Read Before Signing” Do People Not Understand?!

I work in car insurance, and we offer smart box policies. Basically, every ninety days, we judge your driving, and if you do good, you’ll get a refund. If you do badly, there’s an additional fee, or there might not be any fee if your score doesn’t change enough.

This guy calls in about his son’s policy. He has a new job and doesn’t want Dangerous Times — between 11:00 pm and 5:00 am — affecting his son.

Me: “That is part of the terms and conditions you agreed to when you took out the policy. Unfortunately, we can’t change them.”

Customer: “Yes, you can!”

We go back and forth for a while.

Customer: “I want the name and contact number for someone high in the company to sort this out.”

Me: “I can’t give you that information, but I can arrange a call back from a manager.”

Customer: “Fine, I’ll take it.”

My manager said the exact same thing as I did. He wasn’t a happy bunny.

Customer: “I demand that you escalate my complaint to the highest person possible! I will be contacting my solicitor and my MP (Member of Parliament)!”

Manager: “Okay, be sure to show them a copy of your terms of conditions where we clearly state what you agreed to.”

I had a good laugh when I read my manager’s update. I’m just imagining this guy wasting his money on a solicitor and contacting his MP just for them to shrug and say, “You already agreed to it.”