What Kind Of House Do They Live In?
In the phone options, our department extension is one, so we end up acting like operators.
Me: “Kitchen and bath department, how may I help you?”
Customer: “Hi. Do you have ladders? Like the pull-down ones that come out of the ceiling?”
Me: “We sure do; they’re in the building materials department, though. I’ll send your call over to them. They know a lot more than I do about them.”
Customer: “Oh! I thought they’d be in the bath department because that’s where my ladder is!”
Me: “In the bathroom?”
Customer: “Yeah, in the bathroom ceiling. They’re bathroom ladders, aren’t they?”
Question of the Week
Have you ever served a bad customer who got what they deserved?
