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What If We Took Your Advice… With You As The First Subject?

, , , | Right | CREDIT: kenbag | June 21, 2022

I’m manning the drive-thru at a pharmacy. A woman pulls up to pick up her husband’s prescriptions.

Me: “I have one ready.”

Woman: “No, no, no! There should be another one ready. I called earlier and they said they would have it ready when I got here! This happens every time!”

On and on she goes. I am taken aback by how she is talking to me, making it seem like it is my fault.

Me: “What other medication does your husband need?”

Woman: “It’s his [Sedative]!”

Me: “I apologize; I can get it ready in about thirty minutes.”

She is still upset and just goes off on me.

Woman: “You need to get your act together! This happens all the time! I only have an hour lunch break, and I’m going out of town after work today!”

Me: “We are understaffed and very busy. I apologize again for the inconvenience, but it will still be thirty minutes.”

Woman: “Yeah, well, every place is understaffed. That’s no excuse. You guys need to get your act together. If you have too many people trying to get their prescriptions filled, then you need to turn some people away.”

Then, she drove off.

I wrote this the next day, and the woman still had not picked up her husband’s prescriptions. Typical.

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Tell us about a customer that lied or scammed to get what they wanted.

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