What Happens When You Assume
(I worked at a shop that did passport photos. There was a fifteen-minute wait on the pictures, so people normally just left and came back…)
Me: “That’ll be ready in fifteen minutes.”
Customer: “I’ll come back. Do you need my name?”
Me: “No, I don’t need it.”
Customer: “You little snot. It’s ’cause there’s a black man in here!”
Me: “Sir, I am not racist. ”
Customer: “Oh, sure you’re not, you racist snot.”
Me: “Sir, I have your picture. That’s why I do not need your name.”
(The customer walked out and I never saw him again.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
