What Happens In The Factory Stays In The Factory
We send out tyre fitters to work on a heavy plant. I have to collate their reports and send out to customers for invoicing. Sometimes I have to be a little… creative when interpreting what they write down.
A report comes in:
Report: “Once fitted, tighten nuts and run round yard.”
As soon as I finished snorting I rewrote it for the customer as, “Once fitted, tighten wheel nuts and run machine.”
Question of the Week
Have you ever served a bad customer who got what they deserved?