What Happens If You Scan Tin Foil?

, , , | Right | October 29, 2018

(I am a supervisor on the front end of a chain grocery store. We have a regular customer who doesn’t like us to scan her items though the registers. This exchange happens when a new cashier has to take care of this customer. We have told all of our cashiers that they can call us over when this particular customer comes in and are told that if she doesn’t want us to scan her items, she can take them over to our self-checkout area. But no one has told my new cashier this.)

Cashier: “I’m sorry, ma’am. This is an unusual request. I just want to make sure I can do this.”

(He pages for a supervisor to come to his register.)

Customer: “NO! Don’t do that! They don’t like me here! They don’t like me speaking the truth! The scanners are poisoning the food; the poisoned food gives us cancer! The scanners are controlled by the government to control our minds!”

Cashier: “Ummmm…” *looks over at me in confusion*

Me: “Ma’am, I have told you repeatedly that if you do not want your items scanned you need to go to the self-checkout and take care of your groceries there. My cashiers are not going to enter all your items by hand.”

Customer: “BUT I WANT THEM TO DO IT THAT WAY!”

(She reaches over to grab my cashier’s shirt. I pull him away from the register and she grabs my sleeve.)

Customer: “WHY CAN’T YOU DO AS I SAY?! THE CUSTOMER IS ALWAYS RIGHT!”

(Our store manager has watched her try to grab us multiple times. He walks over and starts talking.)

Manager: “Ma’am, can I help you with something?”

Customer: “GET AWAY FROM ME, YOU SUIT!! YOU CAN’T CONTROL ME!”

Manager: *looking confused* “Is everything okay here, [My Name]?”

(I nod and he walks away.)

Me: “Ma’am, I’m going to have to ask you to leave. This is the fourth time I have had to talk to you this week. This time you have assaulted me and one of my associates. I am within my legal rights to call the police right now. We have cameras focused on every register. No police officer or court is going to say that what you are doing is legal. We have stated what our store policies are, and have given you an option to scan your items the way you want to. You can either go to those registers, let my cashier scan your groceries the way we scan them, or you can leave right now.”

(The customer looked confused but let my cashier scan her items, but as soon as she got her receipt she made a beeline to the customer service desk to get a refund or exchange on the food she bought. She was denied, and kept mumbling things about the government and the scanners on her way out the door.)

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