WHAT DO YOU WANT FROM US?!

I’m at work, and I answer the phone for my department.

Customer: “I called yesterday and spoke to some guy about whether you had an item available. He told me he’d call back once he found out, but I never got a call back.”

Me: “Oh, I’m sorry to hear that. What was the item you were looking for?”

Customer: “You mean I have to go through this all over again?!”

Me: “Well, since I’m not the one you spoke with originally, I’ll need some details to get an answer for you.”

Customer: “Did the guy not leave a note or something?”

Me: “He might have. What’s your name?”

Customer: “Ugh, I don’t feel like going through this all again with you. Just let me speak to the guy I spoke to yesterday.”

Me: “Unfortunately, he’s not in. I’m the only one working in this department today. If you don’t want to go over things again with me, I can leave a note for him to give you a call when he’s in?”

Customer: “Oh, yeah, like he said he’d call yesterday? No, thanks!”

Me: “Uh, okay. I’m sorry, but if you don’t want to tell me your name or the item you’re looking for, and you don’t want me to leave a message for the person you originally spoke to, I’m not sure how I can help you.”

Customer: “This is ridiculous. Just forget it. It sounds like [Company] is really confused about how to run a business. I’ll take my money elsewhere.”

And she hung up the phone on me as I was telling her to have a nice day.

I just really don’t understand how she expected me to help her while simultaneously giving me NO information to go on. So sorry my work didn’t hire mind-readers.