What Do They Think “Collection” Means?

, , , , | Right | May 31, 2018

(The establishment I work for is similar to a small-scale grocery store and garden center combined. We offer delivery services to local businesses. The store stops deliveries after two pm. The following exchange happens after six pm.)

Me: “Thank you for calling [Store]. How may I help you?”

Customer: “Hi, I’d like two pounds of ham and a pound of cheese for delivery, please.”

Me: “I’m sorry; we stop deliveries after two pm. I have no staff able to bring it to you right now.”

Customer: “NO, NO! I want to pick it up myself! That’s why I said I wanted it for delivery! God, can’t you listen?!”

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