What Do They Hope To Gain From This?!
I work for the [global health crisis] helpline at a hospital, guiding staff on how to get a test, isolation requirements, etc. In 2020, it was extremely busy, but now, in 2022, it’s waning out, to the point that there are three of us and there is often an hour between calls.
After twiddling my thumbs for about thirty minutes, a call comes through. I do my usual greeting.
Caller: “I’ve been on hold for FIFTEEN MINUTES!”
Our telephone system said there were twenty seconds between connecting them to us and me answering. I don’t get why people lie like that.
Question of the Week
Have you ever met a customer who thought the world revolved around them?
