What Did I Order, Where Am I?, Who Am I?
(I’m working the drive-thru. A customer has just pulled up to the window and I open it.)
Me: “Hello! You had a medium fry, a side of ranch, and a side of gravy?”
Customer: “Yes!”
Me: “Okay, total is going to be [total]!”
(The customer hands me his card.)
Coworker: “Wait, that’s not his order. That order was from someone who drove off earlier.”
Me: “But I asked him if that was his order and he said yes…”
(I open the window again.)
Me: “Are you sure you had the medium fry, side of ranch, and side of gravy?”
Customer: *looks confused for about ten seconds and then says in a very unsure tone* “No…”
Me: “…”
Question of the Week
Have you ever served a bad customer who got what they deserved?