What Are They B****ing About?

It’s my first few months working at a smaller chain pet store in my city. In spite of having worked there a bit, corporate wants me to finish up training on the products the company sells directly.

On its own, this is just boring, but my manager warns me in advance that in the section on discussing health and how our dog food and health treats can help breeding and mother dogs, they use the B-word to describe them, purely clinically like how dog breeders insist on doing, but he warns me I should probably pause the video when there are customers in the store.

Fast-forward to me standing at the register letting the video run; it’s the video I was told uses said word to describe the dogs, though it seems pretty sparing of it. I’m doing some other things I needed to finish up when I hear the bells on the door ring, right as the video says the B-word no less than four times. I stumble to pause the video and look up to see this older lady who has be no younger than 60 with a granddaughter who is no more than six. She looks at me, mortified, for a handful of seconds before staring intensely at me like I am the devil incarnate, and turns on her heel and leaves.

My manager has been hanging in the back but I tell him what happened when he comes back up. He laughs and says something similar happened to him, and that I wouldn’t be in trouble because if she called and complained to corporate he’d have my back, since it’s corporate’s fault for having training videos that include that word in the first place.