What An Airhead
(I am calling around to some of the radio stations to buy advertising time for some events at our church. I call one station and get the manager, who I had been told was a real ‘heel.’)
Me: “I would like to see about getting some air time on your station.”
Receptionist: “One moment, I will let you talk to the manager.”
(There is a momentary pause.)
Manager: “Hello. I understand that you are looking for some air time?”
Me: “Yes, I am.”
Manager: “Okay, let me start with a question: are you also advertising in the newspaper?”
Me: “I don’t see how that is relevant.”
Manager: “Just go with me a second: are you also advertising in the newspaper?”
Me: “Yes…”
Manager: “Did you pay for the newspaper ads?”
Me: “Yes…”
Manager: “So why would you expect to get advertising from us for free when you paid the newspaper for it?”
Me: “Free?! Who said anything about getting it for free?!”
Manager: “Well, you said you wanted to get some air time?”
Me: “Yes, but that’s not the same thing as asking for it for free!”
Manager: *sputters a bit*
Me: “Now, look. I have about $1500 in a line item in my budget for advertising, and I was planning on sending some of it your way! But if this is the way I am going to be talked to, then maybe I need to rethink things!”
(The manager then proceeded to apologize, but at that point I was so offended that I almost hung up on him.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.