What A Trashy Statement

, , , , | Right | January 10, 2019

Customer: “I need copies of my statements. I need them right away; how do I access them?”

Me: “Are you set up to receive your statements electronically, sir?”

Customer: “Yes, I am. Since November of 2015, I think it was.”

Me: “Then you’re receiving your statements by email as a PDF attachment.”

Customer: “I get my statements, I look at them, and then I move them to the trash folder, and then my trash folder empties. But I need the statements right away for my taxes.”

Me: “…”

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