What A PIN-Head

, , , , , | Right | September 12, 2018

(A customer walks up to my cash register.)

Me: “How are you doing today? Did you find everything all right?”

Customer: *abruptly* “No, I’m in a hurry.”

Me: “I’m sorry about that; I will have you out of here as quick as I can!”

(I ring up his purchase quickly and then wait for him to pay. He pulls out a card.)

Me: “If it’s debit you use the chip reader; if it’s credit you slide the card.”

Customer: “It’s debit.” *swipes the card*

(The screen puts up the message I just told him and tells him to put the card in the chip reader.  I also repeat what I just said. He ignores me and swipes three more times.)

Customer: “Why the f*** isn’t this working?”

Me: “Because it’s debit, sir; you have to chip it.”

Customer: “Why the f*** didn’t you say that? You’re wasting my f****** time! I told you I was in a hurry.”

(I’ve learned at this point to not argue with customers and apologize to him for my lack of attention. He then enters the wrong debit pin, so his purchase is denied.)

Me: “Sir, it says you entered the wrong pin. Will you try again, please?”

Customer: “Are you f****** stupid? You must be if you work here.”

(He re-enters his pin wrong two more times and I hesitantly tell him it’s still wrong, knowing he’s getting angrier and angrier.)

Customer: “What the f*** is wrong with you? You’re doing this on purpose, you stupid b****! Give me my f****** purchases right now!”

(His wife, who is apparently still looking around, walks up.)

Customer’s Wife: “What’s wrong?”

(His attitude immediately changes.)

Customer: *fake sweet* “Nothing, honey. I was just explaining to this young girl that she really should have been trained better before they put her up on the registers all by herself, as she obviously doesn’t know what she’s talking about. She keeps saying my PIN is wrong.”

Customer’s Wife: “Maybe that’s because we switched banks last week and you’re entering in the wrong PIN, and should apologize to her for being a condescending jerk.”

(He gets bright red and tries entering a different PIN, and this time the transaction goes through.)

Customer: *glares at me* “Nice to see you finally got your s*** together; you really wasted my time.”

(In a voice just as fake as the one he acquired when his wife showed up, I hand him his bag and apologize one more time.)

Me: “Sorry for not knowing your private personal bank information; you have a good day.” *huge fake grin*

(He blushes an even brighter red and snatches the bag out of my hands.)

Customer: “Whatever.” *stalks away, leaving his wife behind*

Customer’s Wife: *genuinely apologetic* “Sorry, sweetie.”

Me: “It’s okay; he’s not the worse I’ve had by far.”

Customer’s Wife: “Now I’m even more sorry. What’s wrong with people nowadays? If it’s any consolation, I’m going to burn his dinner tonight.”

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