What A Knut
(I’m an IT tech, working on the computer in the tourist entrance to our college. As the college is rather old, and has featured in a certain series of wizard-based films, we have a lot of tour groups in the summer. I overhear this exchange between a tour guide and the tourist entrance manager.)
Guide: “Hi, I have a group of eleven people who’d like to look around. Can you tell me where the [wizard-film] was shot?
Manager: “Sure, it’s just around the corner, in the cloisters. Entry is £3 per person, unless they have university cards, or are seniors or students.”
Guide: “WHAT?! SINCE WHEN DID YOU START CHARGING? WE ONLY WANT TO SEE THE FILM LOCATION! I CAN’T BELIEVE YOU’RE CHARGING NOW! YOU’RE JUST GOUGING TOURISTS NOW YOU’RE FAMOUS! YOU NEVER CHARGED ME LAST YEAR!”
Manager: “I’m sorry, sir; we have always made a charge for vis—”
Guide: “THIS IS BULL-S***! I NEVER GOT CHARGED LAST YEAR! GET ME YOUR MANAGER, AND HE’LL TELL YOU THERE WAS NEVER A CHARGE!”
Manager: “I am the manager, sir, and as far as I am aware, we have always made a charge. If you like, I can look up when that was introduced for you, and see what it was then.”
Guide: “YOU DO THAT!”
(The manager comes inside, and goes through a long list of old ledgers on a shelf behind me. He takes the last one out to the guide.)
Manager: “Here we are sir. The earliest record of entry fees I have is for 1974. I can ring the archivist and see if she has any earlier records, if you wish.”
Guide: “…that won’t be necessary. £3 per person was it?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.