What A Fudging Idiot
(I work at an ice cream shop that has a special every 31st. This is a conversation I hear between my coworker and a customer.)
Customer: “Do you have [flavor with fudge in it]?”
Coworker: “Yes, ma’am, we do. Would you like a scoop?”
Customer: “Yes. In a cup.”
Coworker: *scoops ice cream and hands it over to customer* “Will that be all tonight, ma’am?”
Customer: “Yes.”
Coworker: “Your total will be [total]. Thank you! Have a great night!”
Customer: *walks back, angry now* “Hey! Does this have fudge in it?!”
Coworker: “Well, you asked for [flavor with fudge], correct?”
Customer: “Yes, but I didn’t know it had fudge in it! I demand a new scoop for free!”
Coworker: “I’m sorry but I can’t give you a new scoop. You have to pay for a new one since it’s so cheap today.”
Customer: *glares and points to the flavor she wants*
Coworker: *finishes transaction* “Have a good evening!”
Question of the Week
Have you ever served a bad customer who got what they deserved?