What A Frustrating Yarn
I’m at a craft store to buy some yarn for a project. To my pleasant surprise, the yarn I want is on a really good sale. I was only planning to buy one skein with a coupon that’s good for one item and the others I need for the project later, but with the sale, I can get them all at once. I happily proceed to the register, but they ring up at the normal price.
Me: “The sign on the display says they’re on sale; they should be ringing up cheaper.”
Cashier: “Well, they’re not.”
Me: “But the sign says they should be [sale price], not [regular price].”
Cashier: *Literally rolling her eyes* “Yeah, I’m just sure there’s a sign that says that. They’re not on sale now. [Regular price].”
I’m mad at the implication that I’m lying.
Me: “It’s a couple of aisles from here. There’s no line; follow me.”
She does, and I emphatically point to the sign.
Me: “There it is, with the yarn brand written on it, and [sale price]. That’s the price I’m paying.”
Cashier: “Fine. I’ll have to change it manually.”
Me: “Good. Do that.”
She and I didn’t speak another word while I bought the yarn. I know some people lie, but why not err on the side of diplomacy? I wouldn’t have minded showing her the sign if she’d asked, but I did mind her attitude.
Question of the Week
Have you ever served a bad customer who got what they deserved?