We’re Positive That This Should Never Have Happened
I am a technician that has been sent to a house to fix an issue. For health reasons, we have protocols we must follow.
Client: “Hello, welcome.”
Me: “Hello, I’m here to fix your network. Would you please wear a mask during my visit?”
Client: “Of course, of course!”
The client puts on a mask. I go to work and the client gets a phone call, which he takes.
Client: “Oh, hey, how are you?” *Pause* “Sure, I’d love to.” *Pause* “No, I can’t. I have to remain in quarantine for eight more days. Yeah, tested positive, but I’m feeling great!”
I immediately drop what I am doing.
Me: “What?! You are infected?! Why didn’t you tell me?!”
Client: “But I’m feeling fine! Jeez, I’m even wearing a mask.”
Me: “I’m out of here.”
I immediately go home for self-quarantine and to make an appointment to get tested.
I tested positive, but I didn’t get sick, thank goodness!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.