We’re Not On The Same Page
(My coworker is in her last half-hour of her last day at the bookstore, and she’s ready for revenge. All summer long, we’ve had the mandatory summer reading section set up. Of course, 90% of the students come in with Mom and Dad two days before school starts to get their books. A sixteen-year-old boy comes in with his parents.)
Coworker: “May I find something for you?”
Boy: “I need a summer reading book.”
Coworker: “Okay. What’s it called?”
Boy: “I dunno, but it has 186 pages.”
Coworker: *to the boy and his parents* “Do you have your list?”
Boy & Parents: *blank faces*
Boy: “It has 186 pages.”
(There are easily 100 books on the summer reading shelves. I see it coming and I don’t believe she’s really going to do it…)
Coworker: *pointing to the rack* “In this section are all the books under 100 pages. Over here are all the books from 100 to 250 pages.” *walks away*
Question of the Week
Have you ever served a bad customer who got what they deserved?