We’re Not Borrowing Your Identity

, , | Right | December 9, 2019

(I work as an extra in a pretty small library. The two regular librarians know all the regular customers by name. This results in people not using their library cards, since the regular librarians just look up their names when they approach the counter. I am new and don’t know anybody, so this is just one example of what I experience every day for the first months of working.)

Me: “Hello, how are you?”

Customer: *grunts an answer and slams some books rudely on the counter*

Me: “How can I help you?”

Customer: *grunts, looks at the books, and looks at me*

Me: “Do you want to check the books out or are you returning them?”

Customer: “I want to borrow them! Isn’t it obvious?”

Me: “I’m sorry. Do you have your library card?”

Customer: “NO!”

Me: “Oh, okay, have you lost it? I can give you a new one.”

Customer: “Of course I have one, but I don’t have it on me. I never have to use it!”

Me: “I’m sorry, but I’m new here and I’ve been told to ask for the cards. I can look you up by name if you have an ID.”

Customer: *gets annoyed but pulls out a wallet and throws an ID at me*

Me: “Thank you. Here are your books and your ID back.”

Customer: “I never have to ID myself! You should know me! Everybody knows me here.”

Me: “I apologize, but as I said, I’m new here and I don’t know any of you regulars here.”

Customer: “Well, you should!” *leaves in a huff*

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