We’re Always Mobile Enough To Make Someone’s Day Better
(I am working a late shift at the grocery store and I have not been having a great day. I am tired, and hungry from not eating lunch, but I am still putting my best foot forward. I see an older gentleman roll up in one of our mobility scooters.)
Me: “Sir, are you ready to check out?”
Customer: “Why, yes!”
Me: *mustering what energy I can* “Well, come on down, sir! Don’t be shy! I’ll get you taken care of on the express lane!”
Customer: “All righty!”
Me: “Would you mind if I unload your basket for you, sir?”
Customer: “I’d love that! I can’t do it myself.”
(I smile as I unload his cart.)
Customer: “I can tell you’ve had a busy day, but I want you to know that I grew up with the founder of [Grocery Chain], and he would be very proud to see one of his employees treat someone so well. I know he’s not around anymore, but in his stead, I’ll say, ‘I’m proud of you.’”
Me: “That means a lot, sir.”
(I shut down my lane and followed him out to his car, loaded his groceries, and wished him well. He turned my day around!)
Question of the Week
Have you ever served a bad customer who got what they deserved?