We’re About To Get A Wine-r

, , , , | Right | December 9, 2018

(I work in a low-budget supermarket. I am stacking the alcohol aisle while also being in charge of the self-checkout machines right next to me. I live in the highlands of Scotland where a lot of English people have relocated. An elderly English couple approaches me; I can immediately tell they are snobby. The lady of the couple approaches me while I am putting away an immense amount of alcohol.)

Customer: “Do you have the recommended wine from the August 2015 edition of ‘Home & Country’ magazine?”

Me: “Do you know the name of the wine?”

Customer: “No, why should I? You work here; you should know!”

Me: “Why should I know what third parties recommend from our products?”

Customer: *looking angry and huffing her breath loudly* “Well, you do work here, don’t you?! You should know these things! Have you not even been trained on what wines people would like to know about?”

(The self-service tills have started to bell for me to help the customers. We also do not get training on third-party recommendations, as that would be ridiculous; we just put out what we get sent.)

Me: “No, we do not. How would I be able to know every third-party recommendation? That is like you saying, ‘Do you have the wine my friend Mable told me about at the church bake sale?’ I have to go help at the self-checkouts now; I will be right back.”

(I go to help the other customers while she is left gaping and turning to her husband to complain. I come back after a few minutes to see them both still standing there, glaring at me.)

Me: “Did you find the wine yet? Or remember anything about it so I can actually help you?”

Customer: “Of course I haven’t! This would not happen if we were in England! Get me your manager.”

Me: “Lady, if that is what you prefer—” *points south* “—England is that way. Go back there if that’s what you prefer.”

(I left, with her now hurling abuse about how all Scottish people are inbred and cannot speak properly. I got my manager, and explained everything while we were walking up to the couple. We get a lot of these type of people coming in with ridiculous requests. My manager told them exactly what I said about third-party recommendations, and that if they didn’t like what we had, then maybe they should go back to England. The customer grabbed her husband, leaving her shopping trolley full, and stormed out the store. My manager and I just laughed when she was gone. We get far too many of these for it to be out of the norm.)

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