Well, Tough Sheet

| Right | January 18, 2016

(I am working at the customer service desk when I see an older couple walking in carrying a large trash bag. When they get up to my desk, the first thing the woman pulls out is a gallon-size ziplock bag filled with lint.)

Customer: “We bought these flannel sheets the other day and look at all the lint that collected in the lint trap when I washed them!” *motioning to the bag of lint*

Me: *trying to think fast, as I do not clean out the lint trap on my dryer as often as I should* “Okay, is there something wrong with the sheets?”

Customer: “They shed too much. For [price] I would expect better. I want a refund.”

Me: *not trying to sound too know it all, or trying to avoid the refund, I say…* “These sheets are actually known for giving off a lot of lint on the first wash, but are great sheets after that. I am happy to refund your money, but perhaps you would like to give them a try?”

Customer: “This amount of lint could start our house on fire! NO! I do not want to try them. I want my money back!”

(I processed their return, putting the money back onto their store credit card. I later noticed them purchasing at the registers the same exact set of sheets in a different color, and I wondered how long until they brought me a new bag of lint.)

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