Well, They Got One Thing Right
(I pull up to the drive-thru to grab a soda and a snack after a stressful afternoon.)
Me: “Hi, can I get a large Diet [Soda] with lemon, no ice, please.”
Employee: “Do you want the lemon flavoring or a slice of lemon?”
Me: “Lemon flavoring, please.”
Employee: “Okay, so that was a large [Soda], with lemon, not Diet, right?”
Me: “Um, no. A large Diet [Soda], with lemon flavoring, no ice, please.”
Employee: “Okay. A large… Diet [Soda] with lemon, anything else?”
Me: “No ice in the drink, please, and a large french fry.”
Employee: “Okay. I’ll have that at the window.”
(I pull up and we have the cash exchange, and she hands me a bag of fries and my drink.)
Employee: “Oh, wait. I gave you [Soda], not Diet.”
(I try to return the drink to her.)
Employee: “Do you want to just, like, keep it?”
Me: “Umm, sure.” *even though I hate regular [Soda]*
Employee: *as she is passing the new drink out the window* “Here’s your large DIET [Soda] with lemon.”
Me: *noticing it has ice in it* “Um, it has ice. It was supposed to be no ice.”
Employee: *smiling proudly* “Yeah, but it’s DIET.”
Me: “But it was supposed to be no ice.”
Employee: *blank stare*
Question of the Week
Have you ever met a customer who thought the world revolved around them?