Well, That’s News To Me!

(I do tech support for an international company. I am working when suddenly my private phone starts ringing.)

Me: “Hello? This is [My Name].”

Friend: “Hi, [My Name], this is [Friend]. I am having a problem with my computer.”

Me: “Okay. What is the problem?”

Friend: “I just created a movie file with a movie maker program, and now I am unable to find it.”

Me: “Okay, I will take a look at it.”

(I remotely connect to her computer and start checking the default directories of the movie maker program and the default locations of the movie library. I find nothing.)

Me: “Do you know what the file was named?”

Friend: “‘The Journal.’”

(I start to search via search functions into the directory; nothing comes up.)

Me: “I am sorry, but I am unable to find it.”

(I can hear her voice shaking.)

Friend: “No! It is not possible. I’ve been working on it for almost on hour. And now it is gone? I am going to have to remake it, then.”

(Since this is an easy task for me to do, I think I can make it faster than she can. I ask about where the original files were located.)

Me: “Could you take me through the steps of how you created the file? Starting with the location of the original files.”

(She goes to the directory where the files are located. Once there:)

Friend: “Oh! There is my file!”

Me: “I thought the file was named, ‘The Journal,’ not, ‘The News’?”

Friend: “It is almost the same. Thank you for the assistance!”